WhatsApp last online status query tutorial, suitable for community and customer service teams

In actual scenarios such as community gathering, robot contact, and customer service scheduling, one of the most practical but most often ignored indicators is:When was the last time the user was online?

You added a customer, but never went online; you sent a group message, but the account has been silent for a long time"Eat"; you arrange agents to follow up with customers, but you don't even know the basic active status.

At this time, what you really need is——WhatsApp last online status query ability.

Digital Planet PlatformSupports batch import of mobile phone numbers. The system automatically determines the last active time of each number and outputs standardized"Online status label" makes community management more scientific and customer service strategies more refined.

Why is last online status so important?

WhatsApp does not have an official API to directly query whether a contact is online, but it can use a multi-dimensional cross detection model to determine the approximate time interval when the user was last active.

This kind of"Time tag", although not accurate to seconds, can solve 90% of business judgment problems:

lPriority contactActive users within 24 hours, improve message delivery and open rates

lAvoid inviting muted users into the group, reduce the risk of dead groups

lCustomer service arrangements are prioritized based on activity level, improve follow-up success rate

lClassification management of advertising leads after recirculation, active users enter the main path, and cold accounts enter the wake-up or filtering process

lRobot reception automatic trigger conditions, only enable automatic reply for online or short-term online users

Last online time= One of the core signals of whether a user is “able to communicate”.

What status queries does Digital Planet support?

Each mobile phone number will be marked with one of the following status labels by the system:

lOnline within 24 hours: It is recommended to reach out immediately and focus on conversion

lOnline within 3 days: Can be included in the main path for communication

lOnline within 7 days: Suitable for low-frequency maintenance or observation pool follow-up

lNot online for a long time: Recommend elimination, classification or special awakening

lAbnormal status: It may be empty, blocked, or failed to detect

These tags can be used as part of your operational process"User stratification" basic fields automatically form action strategies.

Application Case 1: Screening the online status before establishing a community group

A typical problem is that teams import from ad reflowI have 10,000 mobile phone numbers and want to create several WhatsApp groups with high conversion rates.

The traditional approach is to randomly recruit groups, but in the end the group80% are users who have not been online for a long time and do not speak at all. result:

lVery low activity

lBad atmosphere in the group

lRobot trigger failed

lHigh management costs

lGroup conversion is basically zero

But through the Digital Planet platform, you can:

lImport mobile phone numbers in batches →

lQuickly detect online time status →

lonlyUsers who “will be online within 3 days” will gather people →

lConversion rate, interaction rate, and activity within the group are simultaneously improved

Application Case 2: Customer Service System Scheduling+Strategy optimization

If you are using a system that combines manual customer service or intelligent customer service, the last online time tag can be used as a judgment condition:

lWillUsers who come online within 24 hours are assigned to the main customer service for leading conversion

lSet up low-frequency follow-up for users who have not been online for a long time or whose status is unknown.

lJoin in the messaging system"Online time filtering" to avoid sending key messages to cold accounts

This can save a lot of human resources and at the same time allowThe “who to talk to” thing becomes clearer.

Usage process: Complete online status query in one minute

1.Register and log in to the Digital Planet Platform

2.EnterWhatsApp Detection Center → Select the “Active Time Identification” feature

3.Upload mobile phone number data (supportedTXT, CSV, XLSX)

4.The system automatically analyzes and outputs"Online status label"

5.View or export structured results online for easy import into group control, customer service,Use of CRM and other systems

No coding or scripting required, the platform is fully self-service.

The output fields contain content (without using tables):

lStandardized mobile phone number

lnation/Region identification (if it can be determined)

lWhatsApp registration status

lOnline status label (such asOnline within 24 hours, not online for a long time, etc.)

lDetection time point

lAdditional fields such as avatar status, gender, activity, etc. can be added

Use Digital Planet now to query your customers"Is it online?"

Register and log in nowDigital Planet Platform,use【WhatsApp last online time detection service], upload mobile phone numbers in batches, and the system automatically marks the online status, so that every communication you have is sent to "living users".

digital planet is a world-leading number screening platform that combines Global mobile phone number segment selection, number generation, deduplication, comparison and other functions . It supports customers worldwideBatch numbers for 236 countriesScreening and testing services , currently supports40+ social and apps like:

whatsapp/line, twitter, facebook, Instagram, LinkedIn, Viber, zalo, binance, signal, skype, DISCORD, Amazon, Microsoft, Truemoney, Snapchat, kakao, Wish, GoogleVoice, Botim, MoMo, TikTok, GCash, Fantuan, Airbnb, Cash, VKontakte, Band, Mint, Paytm, VNPay, Moj, DHL, Okx, MasterCard, ICICBank, Byb Wait.

The platform has several features including Open filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precise filtering, duration filtering, power-on filtering, empty number filtering, mobile phone device filtering wait.

Platform provides Self-screening mode, generation screening mode, fine screening mode and customized mode , to meet the needs of different users.

Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.

You can find it on the official channelt.me/xingqiupro Get more information and verify the identity of business personnel through the official website. official businesstelegram:@xq966

(Kind tips:existWhen searching for Telegram’s official customer service number, be sure to look for the usernamexq966), you can also verify it through the official website personnel: https://www.xingqiu.pro/check.html , confirm whether the business contact you is a planet official