Mobile phone number filtering case in the US market: Reaching costs dropped significantly after list cleaning
The volume of data in the U.S. market has always been large, but the larger the list, the more obvious the problems are often. Many teams focus more on obtaining data in the early stage, but only when they start to use it do they realize that a large number of numbers cannot produce effective contacts.
For the same batch of lists, there will be significant differences in contact costs before and after cleaning. The problem is often not with the sending tool, but with the data itself.
Why is U.S. mobile phone number data becoming more and more complex?
There are many sources of data for the US market.
Common ones include:
l advertising leads
l Historical customer data
l third party list
l Social media data collection
After these data enter the same system, it is easy for the structure to become confusing.
For example:
l There are more and more duplicate numbers
l Some numbers have expired
l User status has not been updated for a long time
The longer the time passes, the more obvious the problem becomes.
The most common questions before list cleaning
Many teams do not do basic filtering before officially sending, and the results will appear:
l A large number of empty or unavailable numbers
l The proportion of long-term inactive users is too high
l Abnormal data affects overall statistics
In this case, even if the sending volume is large, not many people will actually enter the communication.
Moreover, customer service will spend a lot of time dealing with invalid users, and the overall pace will become slower and slower.
Why the bigger the list, the more obvious the waste
When the amount of data is small, problems are not easily noticed.
But when the sending scale is expanded:
l Every invalid send consumes resources
l Customer service needs to repeatedly confirm the user status
l Data analysis will become increasingly inaccurate
Especially in the US market, the cost of access is already high, and the waste caused by low-quality data will be more obvious.
Why does the cost of access drop after cleaning?
After list cleaning, although the amount of data will be reduced, the overall efficiency will be improved.
Major changes include:
l Invalid sending reduction
l Increased response rate
l Private chat is promoted to be more focused
Customer service will no longer waste a lot of time on unavailable users, and truly valuable users will be more likely to be prioritized.
The order of processing in this case is critical.
Many teams will send it directly and then adjust it based on the results. But a more stable way is to process the data first.
The process in the case is:
Check number availability first
Filter active users
Finally, stratify according to quality
After processing in this way, subsequent transmissions will be significantly more stable.
It is more stable to do a test before the list enters the system.
The problem is amplified if the data goes directly into the group or private messaging process.
In actual operation, you can first use Digital Planet to perform number screening to filter out unavailable numbers and abnormal data in advance, and then conduct subsequent marketing. Digital Planet supports free trial screening test.
This allows the list to undergo a basic cleanup before use.
After the list is cleaned, layered use will be more effective
After cleaning is completed, it is not recommended to use all data uniformly.
A more reasonable way is:
Reach high-quality users first
Continuous cultivation of medium users
Low-quality data reduces frequency or suspends use
This layered approach will be more stable than one-time mass distribution.
A common misunderstanding is to attribute the problem to the delivery effect
Many times, a drop in delivery rate is not a tool problem, but rather the data has expired.
If the list is not updated for a long time, no matter how good the delivery method is, it will be difficult to be stable.
Therefore, the quality of the list itself has become an important factor affecting the results.
Reaching costs are reduced, and the essence is to reduce waste
Many teams will interpret cost reduction as reducing budget, but a more direct way is actually to reduce invalid data.
After empty numbers, abnormal numbers and low active users are filtered in advance:
l More value every time you send
l Customer service communication is more focused
l Data analysis is also more realistic
The U.S. market increasingly relies on data cleaning capabilities
In the past, when working in the US market, I preferred to expand the size of the list. There is now an increasing reliance on data screening and list updating.
Because there is no shortage of traffic itself, what is really scarce are available users.
For the same batch of lists, as long as the processing methods are different, the final reach cost and conversion results will be much different.
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