How to check whether a Viber user is active? What status should you check after the number is activated?

DoWhen screening Viber customers, it is not enough to know whether the number has an account. If a number is registered for Viber, it only shows that this communication portal exists. It does not directly mean that the customer is still using it recently, nor does it mean that there is a current purchase demand. To truly judge whether a Viber user is worth following up on, you need to look at the account status and recent customer behavior together.

Viber has been activated, which only means that you have an account basis

Mobile phone number is normal andViber has been activated in two different states.

Some numbers can receive calls normally but are never registeredViber; there are also some historical customers who have used Viber before, but have not had any business interactions for a long time.

So organizeWhen using Viber customer data, you can first confirm which of the existing mobile phone numbers have a Viber account basis. This step mainly addresses "whether Viber can be used as a communication channel in the future", rather than directly determining whether the customer is an active user.

For large numbers of overseas customer numbers, Digital Planet can helpViber account-related filtering first sorts out the basic status of accounts in existing customer data, and then continues to use it in conjunction with the original business information.

Whether the user is active or not, you cannot just look at one activation result.

The existence of a Viber account and whether the user has been active recently are not the same concept.

For example, both clients detectViber account basics:

A customer just re-inquired about the product price through customer service last week;

Another customer left his number two years ago and never responded.

From an account level, both people haveViber; but from a customer operation perspective, the former is obviously more worthy of priority follow-up.

Therefore, in actual business,"Activity" is best understood not only as whether a platform account exists, but also as a combination of whether the customer has recently responded, consulted, placed an order, or re-generated business actions.

Have you had any recent interactions? This is more practical than simply account status.

If you already have historical customer data, you can focus on what happened recently.

More worthy of priority attentionViber clients typically include:

lRecently proactively inquired about products;

lJust responded to sales or customer service;

lHistorical customers re-inquiry;

lAlready entered the quotation stage;

lThe normal repurchase cycle is approaching;

lThere are recent after-sales or new needs.

These behaviors are real interactions between customers and business.

if aThe Viber account status is normal, but there has been no business action for a year, so there is no need to put it at the highest priority just because the "account exists".

historyViber customers need more reorganization

Customer lists that have been used for a long time are most likely to have status expiration issues.

The originally saved number may have been changed, or the customer may have changed it later.WhatsApp, Telegram, email or other channels. When preparing to redevelop historical Viber customers, you can first rearrange the numbers and then confirm whether the current Viber account base still exists.

In this step, Digital Planet can help batch process existing customer numbers andViber account channels have been reorganized and cleared. For tens of thousands or hundreds of thousands of historical data, it is more suitable for long-term use than manual confirmation one by one.

After the screening is completed, the most recent order, consultation and customer stage are combined to decide whether to re-contact.

Active customers also need to look at the source, not everyone is suitable for marketing

Even if a customer does have recent business interactions, it’s important to know where that person is coming from.

Active inquiries on the official website, historical transactions, after-sales customers, event registrations and data from unknown sources all represent different relationships.

For example:

Viber account is normal + recent official website inquiry

Suitable for follow-up in the near future.

Viber account is normal + historical transactions + approaching the repurchase cycle

More suitable for old customer maintenance.

Viber account is normal + source is unclear + no interaction for a long time

The current priority can be lowered.

The customer expressly refuses to continue marketing

Even if the account is normal, you should not rejoin the active promotion list.

Judging in this way will be better than looking at it aloneViber account status is closer to actual customer value.

Viber is not the only channel, customer habits are more important

Although some customers haveViber account, but you may actually use WhatsApp or Telegram.

If the original customer relationship has remained normal through other channels, there is no need to detectViber account and forcibly change the way of communication.

Viber filtering is better suited to help supplement customer channel information.

Which channel was used to establish the relationship and where the customer is more willing to reply will be used first in the future. Only consider switching if the original channel has expired, or if the customer takes the initiative to leave new contact information.

Put account status and customer behavior together to make activity meaningful

Viber user activity is ultimately not a separate label, but a judgment formed by account base and real business behavior.

Digital Planet can help organize it firstViber number and account related status will be combined with customer source, recent consultation, historical orders and responses to classify customers into different stages such as recent follow-up, normal maintenance, and long-term silence.

This will neither"Viber has been activated" is directly regarded as an "active customer". It will not continue to invest the same follow-up time just because a certain account has no business interaction for a long time.

if inIf you have any questions about Viber user screening, account status detection, historical customer number compilation or other overseas social platform data screening, you can directly contact Digital Planet official customer service. Digital Planet provides free consultation and can assist in choosing a more appropriate screening method based on the actual number type, target market and customer operation scenarios.

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(Kind tips:existWhen searching for Telegram’s official customer service number, be sure to look for the usernamexq966), you can also verify it through the official website personnel: https://www.xingqiu.pro/check.html , confirm whether the business contact you is a planet official