When contacting customers in South Korea, KakaoTalk number detection is easier than guessing what software the other party uses.

A Korean customer left his mobile phone number. What method should be used to contact him next? Someone will open it directlySearch KakaoTalk, and someone also sent an email to ask first. Either method may work, but if you have a lot of numbers to deal with, guessing one by one will take a lot of time.

KakaoTalk number detection is suitable for solving a specific problem: whether the saved mobile phone number currently has a KakaoTalk account activation status. Only by clarifying the entrance first, and then considering the purpose of the customer's number when leaving it, can you decide whether to communicate through this platform.

It is commonly used in Korea, but it does not mean that the account number can be found with this number.

KakaoTalk is a common chat software in South Korea, but the platform has a large number of users and cannot replace the judgment of a single number.

The customer may have two phone cards, leaving a number on the work and personalKakaoTalk uses another number; it is also possible to fill in the company phone number in the website form and only handle business by email. Once you get a Korean mobile phone number, you will be able to find yourself on KakaoTalk by default. It is easy to find the wrong entrance.

Therefore, check where the number comes from before testing. Customers said"Please use this number to add me to KakaoTalk" has completely different meanings from a contact number appearing in the order delivery information.

The former has pointed to a clear communication method, and detection can help verify the entrance; the latter is only for completing delivery and is not suitable for changing to social software contact information without confirmation.

Check the number first and then proceedKakaoTalk detection

If the number is missing one digit, or the local Korean format is used directly as an international number, subsequent test results will be difficult to interpret.

Use digital planetBefore the KakaoTalk number is opened for testing, the number originally filled in by the customer will be retained, and then the number in a uniform format will be sorted out for query. Especially for numbers compiled from different forms, email addresses and order information, check the country area code and do not automatically fill in the Korean area code just based on the customer's location.

For numbers that have been saved for a long time, you can also use Digital Planet to check whether the number is valid. If the customer has already changed their number and the original number has been deactivated, check the history separately.KakaoTalk records may not reflect the current contact entry.

After finishing, doBy enabling KakaoTalk detection, you can narrow down the problem: the number format is wrong, the number is no longer in use, or the number is valid but the corresponding platform account status has not been detected.

Activation detected, let’s see what the customer says next.

If the number is provided by the customer recently and Digital Planet detectsOnce a KakaoTalk account is opened, KakaoTalk can be used as a candidate contact portal.

butThere is still one communication confirmation between "the account has been opened" and "the customer wants to discuss business here". Customers may only contact relatives and friends on KakaoTalk, but hope to continue using email for work consultations; they may also prefer to use KakaoTalk to view pictures and confirm product details.

If the two parties have already communicated by email, a brief confirmation is usually more natural than changing channels directly:"There are many product pictures and details. Do you want to continue communicating by email, or change to KakaoTalk?"

The customer choseKakaoTalk, and then record it as the current priority entrance. In this way, when following up in the future, you can contact the customer according to his habits instead of guessing based on the test results.

Activation not detected, no need to search again

Digital Planet did not detect this numberKakaoTalk activation status, first check whether the number in the opponent's hand is the number used by the customer for chatting.

If the customer has explicitly stated that he wants to useKakaoTalk, the most direct way is to ask the other party to confirm the KakaoTalk ID, invitation method or another mobile phone number through existing emails or conversations. Don't assume that the customer made a mistake just because a test has no results.

If the client never specifiesKakaoTalk, just continue to use the channels it actively provides and has normal communication. Repeatedly searching for old numbers in order to find a social account is often more troublesome than directly replying to a customer's existing messages.

Also consider the user's privacy settings. according toKakao’s privacy statement, users can manage their own accounts and personal information. The existence of a related account status for a number does not mean that everyone can directly add or contact the other party using only the phone number. Digital Planet opening detection and implementationThere are two steps to successfully establishing a conversation in the KakaoTalk client.

Which customers are suitable for priority testing?

The most suitable ones are customers who have recently taken the initiative to consult and left their mobile phone numbers, but have not yet agreed on a communication software. detectedAfter KakaoTalk is activated, customers can be asked in the next normal communication whether they would like to switch to the platform.

The other type is what has been said"Contact with KakaoTalk", but the saved number cannot be found in the client account. At this time, the detection results of Digital Planet can help troubleshoot whether there is a problem with the number, or whether the customer needs to provide other ways to add it.

As for the delivery phone number that only exists in old orders, or the number whose source is unclear, you should not send a message directly if the account is detected. The first step is to confirm who the number belongs to, what it was originally used for, and whether the customer agrees to continue communication on the new channel.

The most useful place for detection is to help existing business relationships find suitable entrances, rather than opening allKakaoTalk numbers are treated as customers willing to receive messages.

Writing down the customer's choices is more useful than just recording the test results

A lot of information is only retained"Open KakaoTalk" is a label, but when I look at it a few months later, I don't know who provided the number and whether the customer is really willing to communicate on it.

Two additional pieces of information can be left in the existing customer record: the test date, and the customer's confirmed contact preferences. For example"The customer provided his mobile phone number when making inquiries in September, Digital Planet detected that KakaoTalk was activated, and the customer confirmed that he received product pictures through KakaoTalk" is clearer than writing "activated" alone.

If the customer later switches to email, the preferred contact information should also be updated. Whether an account exists is a state, and where the customer wants to communicate is his choice, and both may change.

When contacting customers in South Korea, you don’t have to guess the software based on local usage habits. First check whether the mobile phone number is valid through Digital Planet,Whether KakaoTalk is open, and then asking the customer if they are willing to use this portal will not only reduce the chance of finding the wrong account, but also make subsequent communications consistent with the customer's own habits.

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