How to find active users using WhatsApp for cross-border e-commerce? Teach you to identify communicable customer

WhatsApp, as the world's largest instant messaging platform by number of users, has long become a key channel for cross-border e-commerce merchants to communicate privately and convert customers. Especially in Southeast Asia, the Middle East, Latin America and other regions, WhatsApp has almost become the default communication tool for local consumers. But many merchants often encounter a key problem in WhatsApp marketing:A large number of users added friends, but no one responded; thousands of messages were sent in groups, but there were only single-digit clicks.

The root cause behind this is not that the content is bad, nor that the pricing is unattractive, but that you have not identified first:Which customers are actually activated?WhatsApp? Which customers are still using it? Which accounts cannot communicate at all?

This article will be based on a practical perspective, combined withActivity recognition and account detection functions of the Digital Planet platform, explain clearly: how cross-border e-commerce canIn the WhatsApp channel, accurately identify customer groups that are “communicable + valuable for conversion”.

Not every mobile phone number can be added as a friend, and not every friend can be converted.

Here are the most popular merchantsThe most common misunderstandings encountered in WhatsApp operations:

lThe collected mobile phone number is not registeredWhatsApp

lRegistered but the user has been inactive for a long time, and the information has disappeared.

lVirtual numbers, temporary numbers, and blocked numbers are mixed into the customer pool

lMass posting without screening leads to increased account risk and extremely low conversion rate.

This type of problem is more common in lead data such as advertising placement, official website collection, and live broadcast deposit retention.want to improveTo achieve quality, WhatsApp’s first task is to screen “active users” in advance..

what is"Can communicate with customers"? You must first judge these three points

to define"Communicable customers" on WhatsApp must meet at least the following three conditions:

1.Account has been registeredWhatsApp

Without a registered number, anything you send will be invalid.

2.The account has recently been used (recently7 days/30 days active)

The higher the frequency of user login, the greater the possibility of being reached, responded to, and converted.

3.The account status is stable and has no bans or high-risk labels.

Risky accounts may result in the sender being restricted or even banned.

Only if it meets the above three categories of characteristics, it is worthy of inclusion in yourWhatsApp marketing pool for follow-up communication and follow-up.

How does the Digital Planet platform identify potential customers in batches?

Digital Planet supports the worldMobile phone number detection in 244 countries, specially designed for cross-border e-commerce scenarios.WhatsApp account status detection moduleHave the following abilities:

Quickly identify whether to register or not

After uploading your mobile phone number, the platform automatically determines whether it has been registered.WhatsApp, unregistered numbers can be eliminated immediately.

Check user activity

Can be pressedLabels such as "Active in the last 7 days", "Active in the last 30 days" and "Registered but silent" are automatically classified.

Account ban and risk mark detection

Identify risky accounts such as abnormal devices, virtual registrations, and frequent complaints to avoid triggeringWhatsApp risk control.

Batch export of structured customer tags

After the detection is completed, export with one click"Communicable customer pool" can be directly used in the SCRM system or WhatsApp aggregation tool for high-quality mass messaging or automated follow-up.

Practical process: How to build a real and convertible customer pool?

The following is a five-step process commonly used by cross-border merchants, executed based on the Digital Planet platform:

Step 1: Organize data sources

Integration comes from advertising placement, official website registration,Mobile phone number clues for TikTok live streaming and Lazada/Shopee orders.

Step 2: Import digital planet platform detection

Upload all mobile phone numbers with one click, and the platform automatically outputs the registration status+Activity label+Risk assessment results.

Step 3: Screen high-value customer pool

Filter out unregistered+ Silent + high-risk users, leaving “registered + active + safe” users as the focus to reach the target.

Step 4: Import the marketing system to start automated communication

Import the customer pool into the mass sending system,SCRM system, chat robot system, targeted sending of preferential information, new product launches, limited time promotions, etc.

Step 5: Track interactions and rescreen customer status

Update and detect user activity every two weeks, remove silent customers, and update high-intent customer labels.

What can communicative customer identification bring to you?

lImprove message delivery rate: From the originalThe uncertainty state of 40%-60% is increased to more than 90%

lImprove click-through rates and interaction rates: Information is pushed to real online users, who are more likely to respond

lReduce the risk of account ban: Avoid sending frequently to risky accounts and protect your main sending account

lImprove operational efficiency:Customer service resources focus on high-intent customers to improve human efficiency and output ratio

Which business scenarios are recommended to be used first?

Digital Planet’s communicable customer identification is particularly suitable for the following cross-border e-commerce nodes:

lScreening of leads after a new round of advertising

lBuild a high-converting list before your holiday marketing campaign

lLarge-scale user pool cleaning and hierarchical management

lPre-screening operations before the automated messaging system goes online

lWhatsApp main account security optimization to prevent illegal access

The Digital Planet platform now supports globalWhatsApp account detection, activity identification and risk judgment help companies build a real and communicable customer pool in overseas marketing. The platform is open for free trial. You are welcome to contact customer service to obtain access methods, so that every message you send can be accurately delivered to the right person.

digital planet is a world-leading number screening platform that combines Global mobile phone number segment selection, number generation, deduplication, comparison and other functions . It supports customers worldwideBatch numbers for 236 countriesScreening and testing services , currently supports40+ social and apps like:

whatsapp/line, twitter, facebook, Instagram, LinkedIn, Viber, zalo, binance, signal, skype, DISCORD, Amazon, Microsoft, Truemoney, Snapchat, kakao, Wish, GoogleVoice, Botim, MoMo, TikTok, GCash, Fantuan, Airbnb, Cash, VKontakte, Band, Mint, Paytm, VNPay, Moj, DHL, Okx, MasterCard, ICICBank, Byb Wait.

The platform has several features including Open filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precise filtering, duration filtering, power-on filtering, empty number filtering, mobile phone device filtering wait.

Platform provides Self-screening mode, generation screening mode, fine screening mode and customized mode , to meet the needs of different users.

Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.

You can find it on the official channelt.me/xingqiupro Get more information and verify the identity of business personnel through the official website. official businesstelegram:@xq966

(Kind tips:existWhen searching for Telegram’s official customer service number, be sure to look for the usernamexq966), you can also verify it through the official website personnel: https://www.xingqiu.pro/check.html , confirm whether the business contact you is a planet official