What should you check first when screening overseas mobile phone numbers? Don’t reverse the order of empty account detection and account opening

After getting a batch of overseas customer mobile phone numbers, many people will check them first.WhatsApp: Keep it if it’s activated, delete it if it’s not activated. It is easy to miss people in this order. The customer may always use this number to answer calls, but use another number to log in to WhatsApp; or he may have activated WhatsApp, but the number left for you is no longer the current contact method.

In the first screening, first confirm the number itself, then look at the target platform, and finally decide how to contact the customer based on the purpose of the number when leaving it.

Write the number correctly first, then the test will be meaningful

Common problems with overseas mobile phone numbers are that the country area code is missing, the area code is repeated, or the number in front of the number is"0" is retained in error format. If the same number is entered in different ways, subsequent tests may produce different results.

First check the customer's market and the country or region filled in the form, and then check the number format. Here is a detail:The country where the customer is located is not necessarily the country where the mobile phone number belongs. For customers working in Singapore, it is not surprising to leave a Malaysian number. Don't give up the number"It looks the same" and it was changed to the Singapore area code without authorization.

If the number is left by the customer in a website form, it is best to retain the original content. If you find any questions while organizing the format, you can go back and check them.

The second step is to check whether the number is valid

After the format is sorted, use Digital Planet's empty number detection to filter out obviously invalid numbers. The purpose of this is straightforward: figure out which numbers are worth checking first and avoid spending time on numbers that don't work properly.

but,"Not an empty number" only means that the number status has passed this round of screening. It does not mean that someone will answer the call, nor does it mean that the customer is still using it. The test results should be viewed together with the form submission time and recent communication records.

For example, if a customer filled in a number yesterday and the test result was normal, they can proceed to the next step; for a clue left a long time ago, even if the test result was normal at the time, it is worth confirming again before contacting again.

The third step is to check only the platform you plan to use.

After the number is valid, you can decide whether to check it or not.WhatsApp or Telegram activation status. There is no need to check all platforms here. The key is to see which channel you are going to use to contact customers next.

The customer selected in the formTo communicate on WhatsApp, you can use Digital Planet to check the WhatsApp activation status of the number; the customer clearly left the Telegram contact information, and then checking Telegram is more targeted. If the other party only asks for an email reply, social account detection will not decide for you whether you should use private messages instead.

Two things need to be distinguished at this step:The number is valid, but it does not mean it is activated.WhatsApp; Just because you have opened WhatsApp does not mean that the account belongs to the customer who left the number. The platform activation status can help you determine whether the channel is available, but it cannot confirm it for the customer himself.

After testing, what to do with the list?

Let's say you have three new clues:

The number Xiaolin filled in was verified to be in correct format, and the Digital Planet empty number test result was normal.WhatsApp also shows that it has been activated. She selects WhatsApp communication in the form, and the lead can be followed up on the channel of her choice.

Another customer's number status is normal but not foundWhatsApp activated. If he leaves his email address and requests an email reply, just contact him directly by email. There is no need to treat him as an invalid customer just because WhatsApp is not activated.

Another number was identified as invalid. First review the original form to eliminate area code or input errors; if the format is confirmed to be correct, then verify it through other contact information left by the customer. When there is no other way to contact you, marking it as pending saves time rather than trying to call over and over again.

After screening in this way, the list can be divided into at least three categories:The number needs to be verified, the number is valid but the target platform has not been activated, the number is valid and the target platform has been activated. How to contact us later depends on the channel chosen by the customer and the existing communication records.

The most practical order for screening overseas mobile phone numbers is:Check format → Check number status → Check target platform → Decide on contact channel. Digital Planet can handle the intermediate number and account status verification; the final step still has to go back to what information the customer actually left and how they want you to contact them.

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