Indonesian WhatsApp customer development practice: new method to identify highly active buyers in batches

Indonesian marketWhatsApp users are extremely active and it is one of the countries with the strongest social stickiness in Southeast Asia. For cross-border e-commerce merchants, whether they can efficiently acquire and convert Indonesian buyers through WhatsApp directly determines the upper limit of conversion rate and repurchase rate. However, most sellers are still stuck in the "manual addition + blind mass sending" stage, resulting in high communication costs, high risk of account suspension, and serious customer pool failure rate.

To really enterIn the "effective communication" stage, the first step must be to solve:How to identify registered, active, and communicable users in batchesWhatsApp Indonesian customer? This is exactly the core value of the Digital Planet platform.

Indonesia3 major pain points faced by WhatsApp customer development

Although Indonesia is a socially active country, the threshold for customer identification is not low. Common problems include:

1. It is impossible to determine whether a large number of numbers have registered with WhatsApp

In particular, the mobile phone numbers collected during advertising may only be registered virtually or used by someone other than the person, so the hit rate of mass sending is low.

2. Among registered accounts, the proportion of customers with effective communication is low.

Although many numbers have been activated, they are not active. They are even recycled numbers or short-term registration numbers. After being contacted, they disappeared.

3. Manual verification is time-consuming and places great pressure on customer service resources.

Sales or customer service teams often need to manually try to add friends and check avatar status, which is inefficient and unsystematic.

This results in most companies"Communication is very hard, but the effect is very poor." A large number of real users who originally had the intention to purchase were lost.

Digital Planet Platform:AI-driven customer identification system, specially built for the Indonesian market

In order to solve the above problems,Digital Planet platform launched for globalAI social number screening system in 244 countries, specially adapted to the Indonesian marketFeatures of WhatsApp clients. The platform has the following capabilities:

1. Check if WhatsApp is registered

Indonesian local number segments can be imported in batches (+62), the system automatically identifies whether a WhatsApp account has been opened, helping to filter out a large number of invalid numbers.

2. Screen users with active behavior in the past 7 days or 30 days

Supports determining whether the user has recently used onlineWhatsApp avoids reaching silent accounts and unused accounts, and improves message delivery and response rates.

3. Identify high-risk accounts and account suspension behaviors

The system will mark potential black accounts, account ban records, and users with high incidence of complaints to ensure the security of corporate sending accounts and avoid group messaging being blocked.

4. Provide visual filtering reports and hierarchical exports

The filtering results can be classified into four levels with one click: high activity, low activity, unregistered, and high risk, making it easier for the operation team to reach them according to priority.

Practical process: from advertising leads toWhatsApp customer conversion closed loop

The following is an independent cross-border station in IndonesiaThe customer development process commonly used by DTC merchants is adapted to the Digital Planet platform:

Step 1: Advertising to obtain mobile phone number clues

passTikTok, Meta, Google Ads and other platforms collect user mobile phone numbers and mark them by region.

Step 2: Import the Digital Planet platform for screening

After uploading the mobile phone number file, the system quickly identifies which numbers have been registeredWhatsApp, which accounts have been active in the past 7 days and which accounts are high risk.

Step 3: Export the highly active account pool for communication

The filtered active customer pool passesAPI or manual export, import into WhatsApp customer service system, mass messaging platform or SCRM system for follow-up.

Step 4: Label and manage customer behavior

Mark based on interactionLabels such as "intended users", "ordering customers", "needs maintenance" and "silent to be resurrected" are accumulated into private domain customer resources that can be recycled.

Step 5: Regularly re-screen and update customer status

everyThe old customer list is imported once every 7 days or 30 days, and the system automatically recognizes status changes and continuously cleans up dead accounts and users at risk of being banned.

Why is it particularly emphasized?"Active status" is more important than "registered status"?

Many businesses only doThe test of "whether WhatsApp is activated" ignores the dimension of "whether it is active". As a result, almost no one responds to the group message. The reason is:

lAmong the registered accounts, a large number of users have not been online for a long time.

lSome users use dual-SIM devices and only addWhatsApp is bound to a backup number and the willingness to communicate is weak

lAlthough some recycled numbers can receive messages, they are no longer used by the original users.

digital planet highlightsThe filtering logic of "active in the past 7 days" and "active in the past 30 days" can help merchants greatly increase customers' willingness to communicate.Make sure you send less but get more back.

Scenario expansion: not limited to advertising clues, but also applicable to a variety of scenarios

The Indonesian customer screening capabilities of the Digital Planet platform are adapted to the following common usage scenarios:

lScreening of mobile phone numbers for registered users on the official website

lCleaning of mobile phone numbers of users who registered for social activities

lLive streaming traffic collection and mobile phone number detection

lOffline exhibition customer mobile phone number detection

lThird-party supplier database quality verification

lHistorical customer reactivation detection

Whether it is cold start users or old customer pool updates, you can obtain stable and standardized identification capabilities through the platform.

Improve development conversion rate, starting with customer screening

If you are still asking customer service"Try adding friends one by one", or there is silence after sending a group message, which means you have reached the stage where you need to change your customer acquisition strategy.

passdigital planetplatformWith the AI ​​screening mechanism, enterprises can not only save time, manpower and account costs, but also transform WhatsApp communication from “try it” to “results”.

Digital Planet supports the worldAfter screening social platform accounts in 244 countries, it is now fully adapted to the Indonesian market. The platform is open for free trial. You are welcome to contact customer service to obtain access rights and start your efficient development of Indonesian WhatsApp customers.

digital planet is a world-leading number screening platform that combines Global mobile phone number segment selection, number generation, deduplication, comparison and other functions . It supports customers worldwideBatch numbers for 236 countriesScreening and testing services , currently supports40+ social and apps like:

whatsapp/line, twitter, facebook, Instagram, LinkedIn, Viber, zalo, binance, signal, skype, DISCORD, Amazon, Microsoft, Truemoney, Snapchat, kakao, Wish, GoogleVoice, Botim, MoMo, TikTok, GCash, Fantuan, Airbnb, Cash, VKontakte, Band, Mint, Paytm, VNPay, Moj, DHL, Okx, MasterCard, ICICBank, Byb Wait.

The platform has several features including Open filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precise filtering, duration filtering, power-on filtering, empty number filtering, mobile phone device filtering wait.

Platform provides Self-screening mode, generation screening mode, fine screening mode and customized mode , to meet the needs of different users.

Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.

You can find it on the official channelt.me/xingqiupro Get more information and verify the identity of business personnel through the official website. official businesstelegram:@xq966

(Kind tips:existWhen searching for Telegram’s official customer service number, be sure to look for the usernamexq966), you can also verify it through the official website personnel: https://www.xingqiu.pro/check.html , confirm whether the business contact you is a planet official