Overseas customer service voice contacts new trends, highly active user screening tools improve conversion efficiency

In global customer service and voice outbound call scenarios,"Being able to fight successfully" is no longer the core issue. "Fighting well, playing hard, and fighting effectively" is the focus of enterprises. Whether it is after-sales service, reminder notifications, order confirmation, or proactive marketing, if voice contact is not filtered and has no accuracy, it will ultimately only cause a waste of resources and customer resentment.

Especially in overseas business, customer service departments often face the challenges of multiple countries, multiple time zones, multiple number formats, and multiple language versions. Coupled with the uneven quality of traditional data sources, voice reach rates, call completion rates, and customer response rates continue to decline.

Digital Planet launches global voice reach scenariosHighly active user filtering function, helping companies identify in advance which numbers are actually registered, which users have been active recently, and which accounts are at risk of being banned or complained before making outbound calls.Only use voice resources for customers worth calling.

Why"Highly active users" is more important than "callable numbers"?

existAs AI customer service and voice robots become increasingly popular, the cost of voice contact for enterprises is being reduced. But if you choose the wrong dial target, it's not the cost that's compressed, but the trust.

Unfiltered lists can cause the following problems:

lThe customer has abandoned the number or no longer uses the number, and the call will fail.

lCustomer accounts are blocked and complaints are frequent, causing system recognition abnormalities.

lThe virtual number is mixed into the high-frequency outbound call list, and the system channel is occupied but no output is produced.

lThe number formats in multiple countries are not uniform, which affects the smoothness of importing and dialing.

lHigh call frequency but low reach, triggering channel risk control or brand complaints

What companies need is the ability toRecognized, willing to listen, likely to respondof high-quality users.

Detailed explanation of Digital Planet’s highly active user identification capabilities

Digital Planet has built a highly active user identification system adapted to voice outbound call scenarios by analyzing the registration status, behavior model, communication trajectory, social usage frequency and other dimensions of mobile phone numbers:

Registration status identification

Confirm whether the target number is a real registered user and avoid dialing empty numbers or unidentified numbers.

Behavior model determines activity level

The system is based onThe AI ​​model comprehensively determines the activity level of the number, such as whether there has been communication behavior in the past 7 days, whether it has frequently used relevant platforms, etc., and automatically marks it as "high activity" or "low activity".

Account ban and risk number filtering

Detect whether it is a number segment with concentrated complaints, users with banned accounts, or numbers with high-frequency harassment records, and proactively screen out risky accounts.

Multi-country number standardization

Unify and clean global number formats, automatically identify countries, regions, and operators, and process special prefixes or redundant characters to adapt to cross-border calling system import requirements.

Structured result label output

Each number automatically carries a status label and can be imported into the outbound call system, intelligent customer service platform,The CRM system performs group delivery.

Practical applications:SaaS voice customer service platform doubles reach efficiency

A company targeting the Middle East and Southeast Asian marketsThe SaaS voice customer service platform used the original customer mobile phone number list to make direct calls when conducting package reminders and after-sales follow-up, and found that:

lThe call failure rate is as high as42%

lCustomers complain about rising number of meaningless phone calls

lCall costs rise and conversion rates slump

Subsequently, the team accessed Digital Planet for number screening and activity marking:

lIdentify registered and highly active accounts from the original list11,200 items

lEliminate unregistered and abnormal accounts3,800 items

lUnify transnational number formats to avoid import errors

After filtering, the system makes outbound calls again, and the performance is as follows:

lThe connection rate increased to68.3%

lThe average customer first-round response time is shortened towithin 5 hours

lImproved secondary conversion rate2.7 times

lCall complaint rate dropped85%

lCustomer satisfaction score breaks through for the first time90 points

The customer service team said: Accurate screening of highly active users is more important than modifying words.

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lVoice robot welcomes voice for the first time

lCross-border order reminders (such as payment confirmation, delivery notification)

lAfter-sales customer service return visits (such as satisfaction surveys, repurchase suggestions)

lUser activation and cold start reach

lDunning and due reminder calls

lUser hierarchical import link in multi-language outbound call system

lBrand customer service holiday marketing warm-up list screening

Whether it's daily service, event reminders, or sales-driven outbound projects,Only dial numbers that are active, responsive, and valuable.The core optimization method of customer service in the AI ​​era.

Conclusion

Overseas voice customer service is not only system automation, but also precision in reaching targets. In the face of massive global data,Screening out active users in advance is the first step to optimize efficiency, reduce complaints, and improve response.

Digital Planet supports global number batch detection, registration status identification, activity level judgment, format cleaning and risk account elimination. It has been widely used in voice customer service platforms, e-commerce overseas service providers, financial outbound call systems and other industries. Welcome to contact customer service to apply for a free trial. First screen a batch of numbers to see how many customers are really worthy of your call.

digital planet is a world-leading number screening platform that combines Global mobile phone number segment selection, number generation, deduplication, comparison and other functions . It supports customers worldwideBatch numbers for 236 countriesScreening and testing services , currently supports40+ social and apps like:

whatsapp/line, twitter, facebook, Instagram, LinkedIn, Viber, zalo, binance, signal, skype, DISCORD, Amazon, Microsoft, Truemoney, Snapchat, kakao, Wish, GoogleVoice, Botim, MoMo, TikTok, GCash, Fantuan, Airbnb, Cash, VKontakte, Band, Mint, Paytm, VNPay, Moj, DHL, Okx, MasterCard, ICICBank, Byb Wait.

The platform has several features including Open filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precise filtering, duration filtering, power-on filtering, empty number filtering, mobile phone device filtering wait.

Platform provides Self-screening mode, generation screening mode, fine screening mode and customized mode , to meet the needs of different users.

Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.

You can find it on the official channelt.me/xingqiupro Get more information and verify the identity of business personnel through the official website. official businesstelegram:@xq966

(Kind tips:existWhen searching for Telegram’s official customer service number, be sure to look for the usernamexq966), you can also verify it through the official website personnel: https://www.xingqiu.pro/check.html , confirm whether the business contact you is a planet official